WebbCall Queues can provide a greeting message, music on hold, redirection of calls and other call handling options including shared voicemail. You don’t directly associate a phone number to a call queue, instead the phone number is associated to a resource account. A call queue can be dialled directly or accessed by a selection on an auto attendant. WebbTo create a resource account: Go to Teams admin center > Org-wide settings > Resources accounts. Click Add. Fill in the properties depending on how you plan to use the resource. There is no set convention username-wise, but I like to set them to phone-cq-xxxx for call queues or phone-aa-yyyy for auto attendant.
missing call queues and auto attendant in teams admin center
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Set up a Microsoft Teams auto attendant - Microsoft Teams
Webb22 sep. 2024 · Plan for Teams auto attendants and call queues. Auto attendants allow you to set up menu options to route calls based on caller input. Menu options for an auto attendant--such as "For Sales, press 1--For Services press 2"--let an organization provide a series of choices that guide callers to their destination quickly, without relying on a … Webb14 okt. 2024 · Open the ‘ Voice ‘ -> ‘ Auto Attendant ‘ section of the Admin Center and create a new Auto Attendant. On the creation page, select: An Operator – The real person to get called if a user doesn’t want to speak to the Auto Attendant. This can be a real person, another Resource Account or an number that is external to Teams Webb20 feb. 2024 · Next, we'll use PowerShell to pull the auto attendant object. We'll use Get-CsAutoAttendant cmdlet. Tip. We can also get the identity from the Teams Admin Center. When we edit an auto attendant, id is the last part of the page URL: Two of the parameters might be useful to get the identifiers of our object: Identity and NameFilter. fastest wild canine